Privacy Policy

1. Introduction

Zitande Hygiene Specialists ("Zitande", "we", "us", or "our") is committed to protecting the privacy and personal information of our clients, prospective clients, website visitors, and staff. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

By using our website zitandehygiene.co.za and our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide when you request a quote, complete an inquiry form, subscribe to communications, or engage our services. This may include your name, business or organisation name, email address, phone number, facility location within KwaZulu-Natal, facility type, service requirements, and staff count.

We also collect limited technical information automatically when you visit our Site, including IP address, browser type, device information, and pages visited, through cookies and similar technologies (see our Cookie Policy).

3. How We Use Your Information

We use your personal information to: respond to inquiries and provide quotations; deliver and manage the hygiene services you have requested; communicate with you about services, scheduling, and account matters; comply with legal, regulatory, and health-and-safety obligations; improve our website, services, and customer experience; and send marketing communications where you have opted in.

4. Lawful Basis for Processing

We process your personal information on the following lawful grounds under POPIA: where processing is necessary to perform or conclude a contract with you; where you have consented to the processing; where processing is necessary to comply with a legal obligation; and where processing is in our legitimate business interests, balanced against your rights.

5. Sharing of Information

We do not sell your personal information. We may share your information with: our service providers and sub-processors who support our operations (e.g., IT hosting, email delivery), under contractual confidentiality obligations; regulatory or law-enforcement bodies where legally required; and third parties in connection with a corporate transaction such as a merger or sale of assets.

Any third-party tools or platforms used (such as website analytics or review platforms) process data in accordance with their own privacy practices.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. Inquiry records are typically retained for the duration of the client relationship and for a reasonable period thereafter as required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include access controls, encryption where applicable, and staff training on data protection.

8. Cross-Border Transfers

Some of our service providers may process data outside of South Africa. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with POPIA, including through contractual safeguards.

9. Your Rights Under POPIA

You have the right to: access the personal information we hold about you; request correction or deletion of inaccurate or unlawfully processed information; object to processing based on legitimate interests; withdraw consent previously given; and lodge a complaint with the Information Regulator of South Africa (www.inforegulator.org.za).

To exercise any of these rights, please contact us using the details below.

10. Marketing Communications

Where we send marketing communications, we obtain your consent or rely on another lawful basis under POPIA. You may unsubscribe from marketing emails at any time by following the unsubscribe link or by contacting us directly.

11. Children's Privacy

Our services are directed at commercial and institutional clients. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Cookies

Our use of cookies and similar technologies is described in our Cookie Policy, which is incorporated by reference into this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

14. Contact and Information Officer

For privacy inquiries, requests to exercise your rights, or further information, please contact our Information Officer at info@zitandehygiene.co.za or by phone at 031 502 3004. Our registered address is in KwaZulu-Natal, South Africa.